Service Agreement
By enrolling in our services, you agree to the terms outlined in this agreement. Services provided are designed to assist with improving your credit report by disputing inaccurate or unverifiable information with credit bureaus, creditors, and collection agencies.
No Guarantees
We do not guarantee specific results or credit score increases. Outcomes depend on the accuracy of disputed items and responses from credit bureaus or creditors.
Client Responsibilities
Maintain active credit monitoring throughout the duration of the service.
Provide truthful and accurate information when requested.
Submit required documents (e.g., identification, proof of address, or supporting claims) in a timely manner.
Avoid new late payments, derogatory accounts, or excessive inquiries during the repair process.
Payment Terms
Fees for services will be disclosed prior to enrollment.
Payment plans, if applicable, must be adhered to. Non-payment may result in service suspension or cancellation.
Initial setup fees or monthly service fees are non-refundable once services have begun.
Right to Cancel
You have the right to cancel services at any time. However, fees for services already rendered will not be refunded.
Compliance with Federal and State Laws
We comply with the Credit Repair Organizations Act (CROA) and any applicable state regulations. We do not accept upfront payments for services not yet performed.
Communication
All updates regarding your case will be provided through your client portal or email. Ensure your contact information is current to avoid delays.
Timelines
The credit repair process can take time and varies depending on the complexity of disputes and responsiveness of credit bureaus. Patience and consistency are key to achieving results.
Dispute Limitations
We only dispute inaccurate, incomplete, or unverifiable information as permitted under the Fair Credit Reporting Act (FCRA). Items that are accurate and verified by credit bureaus cannot be removed.
Termination of Service
We reserve the right to terminate services for failure to meet payment obligations, provide requested documents, or cooperate with the dispute process.
Confidentiality
All client information is kept confidential and used solely for credit repair purposes. We follow strict data security protocols to protect your information.
Liability Limitation
We are not responsible for any damages, financial or otherwise, resulting from delays or outcomes of credit repair efforts. Credit decisions are at the discretion of lenders and credit bureaus.
Results Notification
It is your responsibility to share any responses or updates received from credit bureaus or creditors with us to continue the dispute process.
Refund Policy
Refunds, if applicable, will be issued in accordance with our stated policies and applicable laws. Clients are not entitled to refunds for services already performed.
Dispute Resolution
Any disputes related to our services will be resolved through mediation or arbitration as outlined in this agreement.
Agreement Updates
We reserve the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes.
Refund Eligibility
You may be eligible for a refund if the following conditions are met:
Services Not Rendered
If we fail to perform the agreed-upon services as outlined in your service agreement.
No Results Achieved
If we are unable to remove any inaccurate, unverifiable, or incomplete items from your credit report after 120 days of consistent effort.
Cancellation Within Legal Timeframe
You may cancel your contract within three business days of signing, as required by CROA, for a full refund of any fees paid.
Non-Refundable Fees
The following fees are non-refundable:
Initial Setup Fees
Fees for account setup, onboarding, and credit analysis are non-refundable once services have started.
Monthly Service Fees
Fees for services already performed during the billing period are non-refundable.
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